Safe Sender Instructions
Outlook (Web Version)
1. Click on the settings icon, which is located near your profile image in the upper right corner.
2. A popup window will display. Select Mail from the popup menu. Junk email option should be accessed from the subcategories of the Mail category.
3. When you pick Junk email, you will see Safe senders and domains. Add technical@innovami.com to the list by clicking the Add button.
4. Finally, at the bottom of the popup, click Save.
Outlook (App Version)
1. When the desktop app is launched, make sure you are in the Home tab found at the top left.
2. When in the Home tab, the user can access the More options button (three horizontal dots) located on the right side of the ribbon. Clicking it will open a small dropdown where the user should advance through the Rules option, found under the Move & Delete section and clicks on Manage rules.
3. A popup window will display. Select Mail from the popup menu. Junk email option should be accessed from the subcategories of the Mail category.
4. When you pick Junk email, you will see Safe senders and domains. Add technical@innovami.com, @imi.innovamarketinsights.com and @innovami.com to the list by clicking the Add button.
5. Finally, at the bottom of the popup, click Save.
Gmail
1. Click on the settings icon, which is located near your profile image in the upper right corner. The quick settings dropdown will open, and the user should click See all
Settings.
2. A settings tab will appear. The user should click on Filters and Blocked Addresses.
3. Click on Create a new filter, in the from section insert technical@innovami.com and click the Create filter button.
4. After clicking the Create filter button, tick the Never send it to Spam and click Create filter.
Yahoo!
1. Click on the More Options button (three horizontal dots), which is located under the folders button in the vertical left panel. A popup will open, and the user should click on Settings.
2. From the categories on the left, select Filters. Click on Add new filters.
3. Add the name of the filter, organize the rules by leaving the from option in use, the filter criterion option should be set to Contains and in the filter, value add the technical@innovami.com email.
4. The user should then choose a folder from the Choose a folder to move to dropdown and click Save.
